Complaints
National Complaints Policy
As a registering body operating under delegation from state and territory registering bodies, NARA is bound by the AQTF 2007 National Guideline for Responding to Complaints about Vocational Education and Training Quality.
Complaints may be received from students, industry, licensing bodies or other stakeholders. The guideline sets out the approach state or territory registering bodies should take in responding to complaints about the training, assessment and other services provided by an RTO, and/or its own service and actions.
Complaints about RTOs
If you have a complaint about a NARA Registered Training Organisation (RTO), you must first seek to resolve your complaint with RTO. All RTOs have a complaints process in place.
If you are not satisfied with the outcome of your complaint, or cannot lodge your complaint with the RTO, you can lodge a complaint with NARA by completing a complaint form.
NARA will acknowledge receipt of your complaint within five (5) working days.
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